Frequently Asked Questions
Everything you need to know about shopping with Between Two Thorns
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please note that certain perishable or custom-made products may be final sale.
Do you ship internationally?
Currently, we ship to the United States, Canada, and the UK. International shipping rates and delivery times vary based on the destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order status?
Once your order is placed, you can visit our 'Order Tracking' page and enter your order number and email address to see real-time updates.
Are your products ethically sourced?
At Between Two Thorns, we prioritize working with suppliers who adhere to fair labor practices and sustainable manufacturing processes to ensure high-quality, responsible products.