Returns & Exchanges
At Between Two Thorns, we want you to be completely satisfied with your purchase. If your item isn't quite right, we offer a 30-day window for returns and exchanges on all eligible retail products.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing